Shipping & Returns

Shipping & Returns

Please note that we ship on a per item basis, what this means is that we charge postage per item, this covers the cost of packaging and postal cost, this way we can keep our prices low.

We cannot accept any returns that are soiled, worn, damaged or laundered. For hygiene purposes, we regret we cannot accept any returns on wigs or panties. By law, intimate garments containing a crotch such as bodies or panties, cannot be returned once they have been tried on or worn. If the goods are returned unopened we can accept them.

We cannot accept any returns on intimate adult toys which are not shrink wrapped in their original packaging. You should inspect your delivery is correct and that all items are in full working order within 1 day of receipt.

We are unable to rectify any errors or replace faulty items after this period. Worn garments or used products cannot be returned under any circumstances. Dispatched orders cannot be cancelled or refunded. All goods sold through this site are sold as 'novelty goods'. The vendor Smut 'N' Stuff. cannot be held responsible for any injury caused by their use.

Smut 'N' Stuff must receive all returns within 2 days and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned.
The Customer must provide proof of dispatch to Smut 'N' Stuff. In the event of Goods being returned without such proof, the processing of any claim by the Customer is likely to be delayed.

Where unwanted physical goods are returned to Smut 'N' Stuff after the expiry of the 2-day return period but within a reasonable period of time Smut 'N' Stuff reserves the right to levy a handling charge. A charge of 20% of the invoice value of the Goods returned, with a minimum charge of £10 will be levied on Goods which are not defective. The Customer must bear all the costs of returning any unwanted Goods to Smut 'N' Stuff and provide proof of delivery.

Faulty goods under Warranty - Any defects in the physical goods which under proper use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by Smut 'N' Stuff either by repair or, at the sole discretion of Smut 'N' Stuff, by replacement or refund.

Any claim for Goods or the defective parts should be returned together with proof of purchase and (if relevant), all complete accessories, instruction manuals and software and, wherever possible, in the original packaging. Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery.

All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall affect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of Smut 'N' Stuff.

Warranty seals applied to any Goods supplied by Smut 'N' Stuff must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the Goods will be deemed to have been accepted by the Customer.

The warranty period is from the date of purchase, If goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by Smut 'N' Stuff in writing.

These conditions do not affect the statutory rights of a Consumer under the Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof.

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